Privacy Policy
How we collect, use, and protect your information
Last updated: January 2024
Introduction
Garnet Grove ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website garnet-grove.com and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or enquiry form
- Request a quote for our services
- Subscribe to our communications
- Correspond with us via email
This information may include:
- Name
- Email address
- Property address (for service provision)
- Details about your garden and service requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and your visit, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Process and manage service bookings
- Communicate with you about our services
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose
- Contract: When processing is necessary for the performance of a contract with you
- Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your rights
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (under strict confidentiality agreements)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Garnet Grove
47 Greenfield Road
Edgbaston
Birmingham B15 3AU
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.