GDPR Compliance

Our Commitment to Data Protection

Garnet Grove is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities regarding your personal data seriously and have implemented measures to ensure your data is processed lawfully, fairly, and transparently.

Data Controller

Garnet Grove acts as the data controller for personal information collected through this website and in the course of providing our garden services. This means we determine the purposes and means of processing your personal data.

Contact details:
Garnet Grove
47 Greenfield Road
Edgbaston
Birmingham B15 3AU
United Kingdom
Email: [email protected]

Your Rights Under UK GDPR

The UK GDPR provides you with specific rights regarding your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy and this GDPR statement.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to rectification requests within one month.

Right to Erasure

Also known as the "right to be forgotten", you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or you withdraw consent.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of contested data.

Right to Data Portability

Where we process your data based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes.

Lawful Bases for Processing

We process personal data only when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Secure storage of personal data
• Access controls limiting who can view personal data
• Regular review of data processing activities
• Staff awareness of data protection obligations

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If any transfer is necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Exercising Your Rights

To exercise any of your rights under UK GDPR, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by a further two months, but we will inform you if this is necessary.

We do not charge a fee for handling data protection requests in most cases. However, we may charge a reasonable fee or refuse to act on a request if it is manifestly unfounded or excessive.

Complaints

If you are unhappy with how we have handled your personal data or responded to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: January 2024